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Complaints Policy

The General Dental Council requires all dental professionals to:

  • Put patients’ interests first
  • Communicate effectively with patients
  • Obtain patients’ valid consent
  • Maintain and protect patients’ information
  • Have a clear and effective complaints procedure
  • Work with colleagues in a way that is in the patients’ best interests
  • Maintain, develop and work within our professional knowledge and skills
  • Raise concerns if patients are at risk
  • Make sure our personal behaviour maintains patients’ confidence in the dental profession

In accordance with these requirements, we operate a complaints process which aims to resolve any issues or concerns. These should be addressed to:

Peter Goch - Complaints Manager,
Marford Road Dental Practice,
34 Marford Road, Wheathampstead
AL4 8AS

Alternatively you can email at:

We aim to acknowledge any such concerns within two working days and to respond in full within ten working days. If we cannot fulfill these timescales, we will let you know promptly. In the event that the practice is unable to resolve the issue to your satisfaction, you should contact:

For Private Treatment:
Dental Complaints Service
Telephone: 08456 120 540
Email: info@dentalcomplaints.org.uk

For NHS Patients:
NHS England
Telephone: 0300 311 2233
Email: england.contactus@nhs.uk

The Marford Road Dental Practice was inspected by the Care Quality Commission on 17th May 2012.

We were assessed on and passed the following:

  • Standards of treating people with respect and involving them in their care
  • Standards of providing care, treatment and support which meets peoples needs
  • Standards of caring for people safely and protecting them from harm
  • Standards of staffing
  • Standards of management
  • The full report can be viewed at cqc.org.uk